Feature article
The Power of Collaboration

There has been a lot of talk and press coverage on group collaboration and social networking ranging from You-Tubers, Second Lifers and MySpacers to the Wikipedia-users/editors, to the wisdom of crowds and more recently, to the economics of mass collaboration. James Surowiecki, in his book, “The Wisdom of Crowds,” wrote that “a group’s collective solutions may well be smarter than even the smartest person’s solution.”1 Mr. Surowiecki illustrated his point with case studies: for example, the combined wisdom of the NASA team that brought Apollo 13 back to Earth safely and the search for the cause of the SARS virus by a collaborative team effort of medical authorities worldwide. On the business side of the collaboration story, Tapscott and Williams write in their book Wikinomics how masses of people can and do collaborate to create a whole new economy -- from creating their own videos and commercials, to designing software to building motorcycles.

Collaboration and Teamwork
The notion of collaboration is not a new thing. Sociologists and psychologists have been studying and analyzing the outcomes of group collaboration since the 1920s and possibly before. Through many scientific experiences, scientists found that the collective knowledge of crowds, or groups of people gathered with a common purpose, is significantly more accurate and powerful than individual wisdom alone.
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In 1906, for example, British scientist, Francis Galton, looked at a contest at the West of England fair where entrants were asked to guess the weight of an ox on display. He calculated that the collective wisdom of the more than 800 entrants guessed the weight at 1,197 pounds.  The real weight was 1,198 pounds.   His conclusion, ”The results seem more creditable to the trustworthiness of a democratic judgment than might have been expected.” 2

Collaboration and TeamworkBusiness has taken what was a scientific concept and scientific conclusions and applied them to the workplace. In the ‘90s, for example, business developed virtual teams. These groups of cross-functional workers were expected to alter the paradigm of organizational structure and decision-making through virtual collaboration and in doing so, provide the competitive edge to their organizations. Team members gathered information, analyzed it, and drew conclusions. The benefits of virtual teams were many: work anytime, any where; tapping the knowledge of the best and brightest, travel expenses were reduced. Though interactive using the latest in groupware technology, virtual teams worked mostly in asynchronous mode. And that is perhaps its biggest weakness of virtual teams. Team members were challenged by the constraints of digital communication and the digital divide primarily because of the lack of interaction, collaboration and time zone differences.

Virtual Teams

But what if there was a way to take the best of the virtual team concepts and the best of the “wisdom” of the group theories -- to solve a problem, or to brainstorm a new process, or to develop a new product, or to craft and agree on company values -- within hours and in real time?

Consider the case study of the merged financial services company that needed to continue to grow its revenue while reduce those expenses that always creep up in the subsequent months after the merger. The company put the top 2,500 of its best and brightest employees - sales, admin, ops, tech, regional and corporate staff - in one room.  They were charged with finding ways to increase revenues with existing products without the benefit of having any funding for whatever they proposed.  In less than two hours, the group came up with 15 revenue generating ideas.  Teams were formed to turn those ideas into plans, define results, and then return to the field to put the plans into action.  Six months later, revenues were up 5%.

Collaboration2

Also consider the case study of the insurance company that needed to create an esprit de corps among the remaining employees of its downsized organization. In one day the group decided its core operating values, created definitions, determined the strategic direction of the division, and built a unified and confident team to carry out the division’s plans. 

Unison is the Ultimate Tool for Collaboration

UNISON’s distinctiveness is its capability to collect and aggregate the wisdom of a diverse group in real time.  It was UNISON that facilitated the process of consolidating the data, votes and results on new sales ideas for the national financial services company, and yes, it took less than two hours.  It was UNISON that drove the process that helped build the esprit de corps, agreed-upon values and strategic direction of the insurance company and in less than a day. 

UNISON Aggregares the Wisdom

Corporations will be looking to take advantage of social networking and see the advantages of the economics of collaboration and incorporate them into the DNA of their cultures.  UNISON is the answer to developing the process and capturing and aggregating the wisdom of their corporate groups in a highly interactive and in a totally rewarding environment -- for the group and for the corporation.

1 James Surowiecki, The Wisdom of Crowds (New York: Random House, 2004)
2 Ibid.